Covid-19 Update ✦ Thank you so much for your support!

About & FAQs


Hi, I'm Joelin (A.K.A Fiveonthe) !
I am an Illustrator and digital painter, sharing the passion for art, fantasy and games through my work! 🏮
You might know me as Fiveonthe (pronounced as; Fi-veon-thee), it’s stuck with me ever since I started drawing digital art.
My happiness in art comes from being able to evoke feelings through my work; to create the characters and stories in my mind — cozy afternoons, sweet sunset skies, a friendship worth a thousand smiles, warm starry nights. Every little thing can express its own meaningful sentiment.
一✦ instagram ✦ facebook ✦ website
一✧ shop contact: fiveonthe.shop@gmail.com

 

✦ Shipping info & Estimated delivery times

International orders may take longer than usual to arrive!
Please check Covid-19 shipping update.

All orders are hand packed with care and shipped from Perth, Western Australia. We are mainly performing as a one-person show so orders can take 1 to 5 working days to prepare!

Shipping Method Includes
International Economy +  Signature  No tracking, signature on delivery
International Standard Tracking
International Standard + Signature Tracking, signature on delivery
International Express Fast shipping, tracking, signature on delivery

 

Orders are shipped through Australia Post, and shipping fees are based on weight of the parcel. 

 Country Express Standard
Australia 2 - 3 business days 3 - 10 business days
New Zealand  3 - 9 business days 5 - 12 business days
China 6 - 10  business days 8 - 13 business days
Japan 8 - 14 business days 10 - 20 business days
Korea 8 - 14 business days 10 - 20 business days
Singapore 4 - 8 business days 7 - 13 business days
Hong Kong 4 - 8 business days 7 - 13 business days
Indonesia 9 - 14 business days 13 -17 business days
Malaysia 6 - 12 business days 13 - 17 business days
United States 7 - 20 business days 10 - 25 business days 
Canada 7 - 20 business days 10 - 25 business days
Pacific Islands Suspended 12 - 16 business days
United Kingdom  6 - 10 business days 9 - 15 business days
Ireland 10 - 16 business days 12 - 18 business days
Major Europe 7 - 13 business days 9 - 25 business days
All other countries 8 - 18 business days 9 - 25 business days
Above are only estimated time frames. Please check your tracking number to see the status of your parcel delivery! :) 

✦ Will sold out designs be restocked?

It depends! All FFXIV Soul crystal job/class charms will always be restocked! Most FFXIV character pins will be restocked as well. Some other designs and items will be restocked and some won't. I will always post on Instagram any updates on when to expect restocks. If there's a specific item you're curious about feel free to send an email and ask.

 Returns/Exchanges

All items are considered final sale. Returns are accepted within 14 days of delivery and I do not accept exchanges. However if your order arrives damaged through delivery or is missing an item, please contact me and I will to my best to sort it out for you!

✦ Shipping Issues

The estimates for arrival are in working days, and varies depending on your country and delivery services.

Once your parcel has been shipped, I have no control of the handling and delivery, it is in the hands of the delivery services.

If your package has not arrived over 8 weeks, please contact me and I will help sort it out with you.