About & FAQs


Hi, I'm Joelin (A.K.A Fiveonthe) !
I am an Illustrator and digital painter, sharing the passion for art, fantasy and games through my work! 🏮
You might know me as Fiveonthe (pronounced as; Fi-veon-thee), it’s stuck with me ever since I started drawing digital art.
My happiness in art comes from being able to evoke feelings through my work; to create the characters and stories in my mind — cozy afternoons, sweet sunset skies, a friendship worth a thousand smiles, warm starry nights. Every little thing can express its own meaningful sentiment.
一✦ instagram ✦ facebook ✦ website
一✧ shop contact: fiveonthe.shop@gmail.com

 

✦ Shipping info & Estimated delivery times

All orders are hand packed with care and shipped from Perth, Australia. We are mainly performing as a one-person show so orders can take 2 - 5 days to prepare! Orders are shipped through Australia Post, and shipping fees are based on weight of the parcel.

North America: 10 - 30 business days
Europe: 10 - 30 business days
New Zealand and Oceania: 7 - 14 business days
Asia Pacific: 10 - 30 business days
Australia: 2 - 7 business days
International Shipping: I ship standard shipping orders as Letters via Australia Post International Economy Air (No tracking included). For tracking, please upgrade your shipping options at check out.

✦ Will sold out designs be restocked?

It depends! All FFXIV Soul crystal job/class charms will always be restocked! Most FFXIV character pins will be restocked as well. Some other designs and items will be restocked and some won't. I will always post on Instagram any updates on when to expect restocks. If there's a specific item you're curious about feel free to send an email and ask.

 Returns/Exchanges

I make sure all your orders are at their best quality before shipping out, but if your order arrives damaged / is missing an item, please contact me and I will sort it out for you.

✦ Shipping Issues

The estimates for arrival are in working days, and varies depending on your country and delivery services. If you selected standard shipping with no tracking, I am not able to track your parcel for you! Once your parcel has been shipped, I have no control of the handling and delivery. If your package has not arrived after 6+ weeks, please contact me and I will sort it out!