Hi, I'm Joelin (A.K.A Fiveonthe) !
✦ Shipping info & Estimated delivery times
International orders are majorly delayed. Covid-19 shipping update.
All orders are hand packed with care and shipped from Perth, Western Australia. We are mainly performing as a one-person show so orders can take 1 to 5 working days to prepare!
Orders are shipped through Australia Post, and shipping fees are based on weight of the parcel.
|Australia||2 - 3 business days||3 - 10 business days|
|New Zealand||5-10 business days||10-15 business days|
|China||4 - 8 business days||7 - 15 business days|
|Japan||5 - 9 business days||7 - 15 business days|
|Korea||4 - 8 business days||7 - 15 business days|
|Singapore||4 - 8 business days||7 - 15 business days|
|Hong Kong||4 - 8 business days||7 - 15 business days|
|Indonesia||4 - 8 business days||7 - 15 business days|
|Malaysia||4 - 8 business days||7 - 15 business days|
|United States||15-20 business days||25 - 30 business days|
|Canada||Suspended||Seamail 40-60 business days|
|Pacific Islands||Suspended||12-16 business days|
|United Kingdom||7-18 business days||12-20 business days|
|Ireland||7-18 business days||12-20 business days|
|Major Europe||7-18 business days||Seamail 40-60 business days|
|All other countries||9-18 business days||Seamail 30+ business days|
✦ Will sold out designs be restocked?
It depends! All FFXIV Soul crystal job/class charms will always be restocked! Most FFXIV character pins will be restocked as well. Some other designs and items will be restocked and some won't. I will always post on Instagram any updates on when to expect restocks. If there's a specific item you're curious about feel free to send an email and ask.
All items are considered final sale. Returns are accepted within 14 days of delivery and I do not accept exchanges. However if your order arrives damaged through delivery or is missing an item, please contact me and I will to my best to sort it out for you!
✦ Shipping Issues
The estimates for arrival are in working days, and varies depending on your country and delivery services.
Once your parcel has been shipped, I have no control of the handling and delivery, it is in the hands of the delivery services.
If your package has not arrived over 8 weeks, please contact me and I will help sort it out with you.