Hi, I'm Joelin (A.K.A Fiveonthe) !
✦ Shipping info & Estimated delivery times
As of April 2020, international orders may be majorly delayed. Covid-19 shipping update.
All orders are hand packed with care and shipped from Perth, Western Australia. We are mainly performing as a one-person show so orders can take 2 - 5 working days to prepare!
Orders are shipped through Australia Post, and shipping fees are based on weight of the parcel.
✦ Will sold out designs be restocked?
It depends! All FFXIV Soul crystal job/class charms will always be restocked! Most FFXIV character pins will be restocked as well. Some other designs and items will be restocked and some won't. I will always post on Instagram any updates on when to expect restocks. If there's a specific item you're curious about feel free to send an email and ask.
All items are final sale, as I make sure all your orders are at their best quality before shipping out. However if your order arrives damaged through delivery or is missing an item, please contact me and I will sort it out for you.
✦ Shipping Issues
The estimates for arrival are in working days, and varies depending on your country and delivery services.
If you selected standard shipping with no tracking, I am not able to track your parcel for you! Once your parcel has been shipped, I have no control of the handling and delivery.
If your package has not arrived over 6+ weeks, please contact me and I will help sort it out with you.