Covid-19 Update ✦ Thank you so much for your support!

About & FAQs


Hi, I'm Joelin (A.K.A Fiveonthe) !
I am an Illustrator and digital painter, sharing the passion for art, fantasy and games through my work! 🏮
You might know me as Fiveonthe (pronounced as; Fi-veon-thee), it’s stuck with me ever since I started drawing digital art.
My happiness in art comes from being able to evoke feelings through my work; to create the characters and stories in my mind — cozy afternoons, sweet sunset skies, a friendship worth a thousand smiles, warm starry nights. Every little thing can express its own meaningful sentiment.
一✦ instagram ✦ facebook ✦ website
一✧ shop contact: fiveonthe.shop@gmail.com

 

✦ Shipping info & Estimated delivery times
International orders are majorly delayed. Covid-19 shipping update.

All orders are hand packed with care and shipped from Perth, Western Australia. We are mainly performing as a one-person show so orders can take 1 to 5 working days to prepare!

Orders are shipped through Australia Post, and shipping fees are based on weight of the parcel. 

 Country Express Standard
Australia 2 - 3 business days 3 - 10 business days
New Zealand  5-10 business days 10-15 business days
China 4 - 8  business days 7 - 15 business days
Japan 5 - 9 business days 7 - 15 business days
Korea 4 - 8 business days 7 - 15 business days
Singapore 4 - 8 business days 7 - 15 business days
Hong Kong 4 - 8 business days 7 - 15 business days
Indonesia 4 - 8 business days 7 - 15 business days
Malaysia 4 - 8 business days 7 - 15 business days
United States 15-20 business days 25 - 30 business days 
Canada Suspended Seamail 40-60 business days
Pacific Islands Suspended 12-16 business days
United Kingdom  7-18 business days 12-20 business days
Ireland 7-18 business days 12-20 business days
Major Europe 7-18 business days Seamail 40-60 business days
All other countries 9-18 business days Seamail 30+ business days
International Standard Shipping: All orders are sent with tracking, and above are only estimated time frames. please check your tracking number to see the status of your parcel delivery! :) 

✦ Will sold out designs be restocked?

It depends! All FFXIV Soul crystal job/class charms will always be restocked! Most FFXIV character pins will be restocked as well. Some other designs and items will be restocked and some won't. I will always post on Instagram any updates on when to expect restocks. If there's a specific item you're curious about feel free to send an email and ask.

 Returns/Exchanges

All items are considered final sale. Returns are accepted within 14 days of delivery and I do not accept exchanges. However if your order arrives damaged through delivery or is missing an item, please contact me and I will to my best to sort it out for you!

✦ Shipping Issues

The estimates for arrival are in working days, and varies depending on your country and delivery services.

Once your parcel has been shipped, I have no control of the handling and delivery, it is in the hands of the delivery services.

If your package has not arrived over 8 weeks, please contact me and I will help sort it out with you.